A total of 43 REALTORS® participated in day-long mediation training this week, Tuesday in Naperville and Wednesday in Springfield.
Veteran trainer and Missouri REALTOR® Bruce Aydt conducted the Illinois REALTORS® sessions for members who sought to improve their skills as an ombudsman (Ombudsman Program) or to serve as a mediator. This training also assists in developing negotiating skills.
It also gives members a better understanding of dispute resolution programs as they relate to the REALTOR® Code of Ethics and the arbitration process. During mock disputes, students took turns role playing.
Back row (l to r) Kevin Jarvis, Wendi Mielke, Elaine Rhodes, Judy Doyle, Tammy Mitchell Hines, Jeff Kolbus, Bob Kidd, Teresa Camarato and Nancy Koch. Front row: Debra Smith, Karen Stailey-Lander, Cynthia Bevis and Kristie Tindall.
Karen Stailey-Lander and Becky Carraher listen to Kevin Jarvis.
Debra Smith (left) debates with Kristie Tindall while Jeff Kolbus mediates.
Tammy Mitchell Hines (center) pleads her case to Judy Doyle and Bob Kidd.
Teresa Camarato listens suspiciously to Jon Broadbooks’ story.
Cynthia Bevis doesn’t like what she’s hearing from Nancy Koch.
Kevin Jarvis doesn’t understand why his case has gotten this far.
It’s clear to Debra Smith that she should win this dispute.
Kristie Tindall isn’t buying Smith’s argument.
Bob Kidd asks for cooler heads to prevail in this mock mediation.
