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Listen to this podcast for a revealing explanation about how the Illinois REALTORS® Ombudsman Program works and how the dispute resolution system helps members communicate better with each other and with consumers.

Director of Ethics and Professional Standards Rebecca Carraher explains how she assigns trained ombudsmen while REALTORS® Chris Read of Woodridge, Rick Hunt of Charleston and Tracey Royal of Oak Lawn share some of their own observations and experiences.

The program uses 33 experienced REALTORS® from different areas of the state as ombudsmen.