In many instances, mediation helps preserve the unique dynamic of cooperation between REALTORS® who are also in competition with each other, says REALTOR®/Trainer Diane Disbrow, GRI, CRS, ABR.

In “Professional Standards Toolkit 3 – The advantages of mediation,” Disbrow says mediations are better than arbitration because they promote communication between real estate agents and help both parties work better together in the future. Sometimes, the discussions reveal surprises that make resolutions come about more easily – such as buyer disloyalty.

Compared to arbitration hearings, mediations are:

  • Quicker,
  • Less formal and
  • Help restore the relationship between REALTORS®.

See all three videos in the Professional Standards Toolkit series.